Being able to contact your shared hosting supplier any time you have any sort of questions or encounter any troubles is quite important and how fast they will answer and take action could be crucial, particularly if your site is business-oriented, as longer downtime could mean losing potential customers. The support options are usually a way to distinguish actual providers from resellers. The latter usually answer just to e-mails or support tickets and you'll have to wait for a whole day or more in order to receive a reply. When your trouble involves a few replies, you could end up losing days so as to have a problem fixed. When you use a legitimate and trustworthy hosting company, you will be in a position to contact the support at any moment and get an instant response whatever the problem or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
The customer and technical support services for our shared hosting plans are round-the-clock, thus you can forget all about waiting for a few days to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email message. In case you do have an account, you're able to open a support ticket in addition to the other three ways of contact. You can select the most appropriate way to contact us based on what your location is or what device you are using. We can easily assist you for almost any hosting-related question that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans that we supply include 24/7 customer and tech support, which means that whatever the issue you have, you will be able to get in touch with us and we will help you straight away. Our guaranteed response time for any e-mail message or trouble ticket that you open from your Hepsia website hosting Control Panel is only one hour; typically the reply time hardly ever exceeds 20 minutes. In addition, we have phone support with several local numbers internationally as well as a live chat, so that you can get in touch with us and get additional info about our solutions even if you don't have an account yet. We are able to assist you with any question or a problem you have - payment methods, plan specifications, e-mail configuration, website hosting account settings, etcetera. If you employ our services, you will never experience an issue where you have to wait for a few days to get an issue solved like you will need to do with a number of other service providers.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide includes 24/7 customer and technical support, therefore in case you encounter any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you can get in touch with us at any time, even holidays and weekends. For your benefit, we supply different means of communication - telephone support with several local numbers around the globe, live chat, e-mail messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters since it is much easier to track what is going on. The maximum guaranteed response time for all the e-mail messages and tickets is 60 minutes, however it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we offer, our administrators can also support you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we offer include 24/7 support via various methods of communication and with a 1-hour maximum answer time warranty. If you want to find out more about the packages or you have various general or billing questions, you will be able to phone one of the local numbers we have worldwide or you may use our live chat support and consult with a live representative. For strictly technical issues which need some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail message, because these channels are more appropriate to monitor a specific matter. The response time for them rarely exceeds half an hour, which means that you can forget about waiting for a whole day in order to get assistance. The support service is available for all of the server-related matters, and the pre-installed software. In the event that you'd like to receive help with third-party apps, you can consider adding the Managed Services upgrade that we supply with all the plans.