An Intuitive Help Section
In the Online Control Panel you’ll find an exhaustive Help Center section offering plenty of articles and frequently asked questions. They are answered by our support team of skillful technicians. Simply type in your question and our intelligent software will give you the best answer.
We have prepared a collection of step–by–step video tutorials that detailedly illustrate how you can fix a common problem related to your shared hosting plans account. You’ll find the how–to video clips in the Help Center section.
A 60–Minute Support Ticket Response Time Guarantee
All semi–dedicated servers are backed up by a 24/7/365 customer care service and come with a sixty–minute ticket response time guarantee. Our accomplished technicians will be online for you around the clock and will fix any issue that you could possibly face within maximum 60 minutes after the customer support ticket submission. In the majority of instances, a reply will be given to you in less than twenty minutes.