Although the web hosting service supplied by the different companies is nearly identical, each provider has got a personalized platform with its own tweaks and different ways to carry out particular procedures. In this situation, an info-packed knowledge base would be pretty useful both for persons with little or no experience and for technically experienced users who will sooner or later learn how given procedures are executed, but will lose precious time meanwhile. The purpose of such a knowledge base is to make the hosting service fast and simple to use, sparing users time and efforts. The outcome is more satisfied clients, since they can quickly find the info they are seeking, and much less work for the client care staff members, because usually most of the questions and difficulties that customers have are already listed in the knowledge base. In case the articles themselves are adequately written and encompass more topics, you will be able to discover more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Hosting
If you’ve purchased your very first shared hosting
plan through our company or have transferred your website over to us, you’ll become familiar with our services and our custom-created Hepsia hosting Control Panel before you know it thanks to the fact that we have prepared a detailed online knowledge base where you can find all the info that you may ever need – both general info regarding the web hosting service as a whole and more concrete info about the separate functions that you can make use of and the challenges that you can face. The articles are located in two places. The entire article collection can be accessed via the Control Panel’s Help section. You can read relevant articles about the different functions in every Control Panel section too. You can discover how to do more or less everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles include detailed instructions, so you’ll never become confused on account of an unclear text. Needless to say, if you experience a more specific obstacle and you cannot find an adequate solution in our knowledge base, you can contact our help desk team members 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which comes with our semi-dedicated plans
, will allow you to access the exhaustive online help documentation that we’ve compiled for you. The articles themselves offer general information about our services, informative tutorials about the different features that you can make use of, together with troubleshooting instructions that can help you repair common problems that you might confront. The topics that we have covered include virtually everything, from basic things such as how to host a brand-new domain name
in the account, to more complex ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a particular Control Panel section will always be available on the right side of the page that you are on, whilst the full article collection is accessible through the all-encompassing Help section.