Client Support Channels
A 60–Minute Ticket Response Time Guarantee
All your help requests will be dealt with within maximum one hour after the trouble ticket or e–mail is received. If your case calls for additional assistance from an admin, we will direct the support ticket or the e–mail to the person in charge, right away and will leave a comment to notify you that more time will be needed for reaching the best solution. If you order our Optional Admin Services package, any of the services included there will be carried out whenever you wish.
A Premium Customer Support Service
- We will be online for you 24/7 to answer any queries that you may have pertaining to our Online Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated server. If you also require assistance tackling server admin tasks, you can take a glimpse at our Optional Admin Services package, which includes backup space, weekly OS updates, server monitoring and restarting procedures, plus installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan includes our free–of–charge Online Control Panel, which features a fully detailed knowledge base plus a group of educational video tutorials. Whenever you require assistance with the Online Control Panel, just press the Videos or Help buttons in the upper right corner.